Communication and Trust

Our goal is to keep a smile on your face and earn the right to be your your hairdressers for life. The only way we can do that is through communication and trust.

Trust and communication are unique in that they work hand-in-hand and go both ways. We will trust that you will be truthful with us at all times. In turn, you can trust us to be honest and direct with our assessments and the high quality of services that we provide.

We know that it is impossible to please 100% of the people 100% of the time, so we are always open to your feedback. If there ever is a time that you want a change from the last cut/color or other services that you had with us, just simply let us know.

But what if something happens that requires an immediate intervention? Simply give us a call or email, and we will bring you in to evaluate your concerns. Thereafter, we will correct any issues that warrant correcting with alacrity.

Satisfaction Guarantee Guidelines*

1. You must give us an opportunity to correct any issues that need correcting. Therefore an immediate evaluation of your concerns is required.

2. In order to make a request for an evaluation under our satisfaction guarantee, you must make contact with us within 72 hours of the services that were provided.

3. An appointment will be set for the evaluation of your concerns at a mutually agreeable time. If a correction is warranted, we will make the correction during your appointment provided there is ample time to do so.

4. If you do not return to us within the allotted time frame established (mutual agreement between you and Bella Hair Designs), then you are voluntarily waiving your right for any resolution for your services.

* These guidelines are provided to protect the integrity of your services and to provide honest pricing. Unfortunately, there are those that choose to exploit Master Hairdressers in the industry by obtaining world class services free of charge. These individuals claim they are satisfied at the time of serviec, then turn around several days later and make misleading statements and false claims so that a refund can be obtained. These individuals hop from stylist to stylist. It is akin to someone purchasing a high-end cocktail dress or suit for a formal gathering, never taking off the price tag, and then returning the item for a refund after the formal party. This is theft, and we choose to protect you, the industry, and our integrity.

Final note, if you need to leave the appointment prior to your services being completed, then the satisfaction guarantee is void. This also includes being asked to leave by the stylist due to unruly actions, personality conflict, or a grumpy nature. We strive to provide a pleasant and relaxing environment to better serve you. Therefore, grumpiness of any kind may lead to a pleasant request to terminate the relationship as stylist/client and exit the premesis.